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Terms and Conditions
Service Agreement and Liability Disclaimer
This Service Agreement and Liability Disclaimer (the "Agreement") is entered into by and between InsightAI x Altoona Cell Phone Repair, LLC (hereinafter referred to as the "Company") and the individual or entity (hereinafter referred to as the "Customer") who engages the Company for repair services or trade transactions.
By booking a repair service or engaging in a trade with the Company, the Customer acknowledges that they have read, understood, and agree to be bound by all the terms and conditions set forth in this Agreement.
Section 1: Risk of Repair
1.1 Assumption of Risk
The Customer acknowledges and agrees that the repair of electronic devices entails inherent risks. While the Company’s technicians shall exercise reasonable care, skill, and diligence in performing repair services, the Customer agrees that the Company shall not be held liable for any unforeseen or unintentional damage that may occur to the Customer’s device during the repair process.
1.2 Limitation of Liability
The Customer understands and accepts that the Company disclaims any and all liability for any incidental, consequential, or indirect damages that may arise from the repair process.
1.3 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred during the repair process.
Section 2: Pre-Existing Conditions
2.1 Acknowledgment of Pre-Existing Conditions
The Customer acknowledges that the Company shall not be liable for any pre-existing conditions present in the Customer’s device, regardless of whether such conditions are discovered prior to, during, or after the repair process.
2.2 Hold Harmless Clause
The Customer agrees to hold the Company harmless from any claims, demands, or damages resulting from pre-existing conditions.
2.3 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred due to pre-existing conditions.
Section 3: Data Loss
3.1 Disclaimer of Responsibility for Data Loss
The Customer acknowledges and agrees that the Company shall not be responsible for any loss, corruption, or alteration of data that may occur as a result of the repair process.
3.2 Data Backup Responsibility
The Customer is strongly advised to perform a comprehensive backup of all data and information stored on the device prior to submitting it for repair.
3.3 Assumption of Liability for Data
The Customer agrees that the Company shall not be liable for any loss of data and assumes full responsibility for the safeguarding of their data.
3.4 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred due to data loss.
Section 4: Accidental Damage
4.1 Limitation of Liability for Accidental Damage
In the event that the Company’s technicians cause accidental damage to the Customer’s device, the Customer agrees that the Company’s liability shall be strictly limited to the cost of the repair service provided.
4.2 Exclusion of Certain Damages
Under no circumstances shall the Company be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of use, loss of data, loss of business, or loss of profits, arising out of or in connection with the repair service, whether such damages are based on contract, tort, negligence, strict liability, or any other theory of liability.
4.3 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred due to accidental damage.
Section 5: Service Warranty
5.1 Limited Warranty
The Customer acknowledges that any warranty provided by the Company on parts or services is limited in scope and duration as expressly outlined in the Company’s warranty statement.
5.2 Disclaimer of Subsequent Damages
The Company disclaims any and all liability for subsequent damage or issues that may arise following the completion of the repair.
5.3 Exclusions from Warranty Coverage
The warranty provided shall not cover any damage resulting from misuse, abuse, or any other causes not attributable to defects in parts or workmanship.
5.4 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred post-repair.
Section 6: Legally Obtained Property
6.1 Warranty of Legal Ownership
The Customer represents and warrants that any phone, device, or related item offered for trade is not blacklisted, stolen, or otherwise illegally obtained.
6.2 Company’s Rights Regarding Illegal Items
In the event that the traded phone or related item is found to be blacklisted, stolen, or otherwise illegal, the Customer agrees that the Company reserves the right to utilize the phone for parts only and shall not redistribute it as a functional device.
6.3 Right to Report and Legal Action
The Customer acknowledges and agrees that the Company reserves the right to report such instances to the appropriate authorities and pursue legal action as deemed necessary.
6.4 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any actions taken under this section.
Section 7: Acceptance of Terms
7.1 Acknowledgment of Agreement
By booking a repair service or engaging in a trade, the Customer acknowledges that they have read, understood, and expressly agree to be bound by all the terms and conditions contained herein.
7.2 Continued Use as Acceptance
The Customer’s continued use of the Company’s services constitutes acceptance of these terms and conditions in their entirety.
7.3 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred.
Section 8: Entire Agreement
8.1 Integration Clause
This Agreement constitutes the entire understanding and agreement between the Customer and the Company, superseding any and all prior or contemporaneous agreements, representations, or understandings, whether written or oral, with respect to the subject matter hereof.
8.2 Amendments
Any amendments or modifications to this Agreement must be in writing and signed by authorized representatives of both parties.
8.3 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages or losses incurred under this Agreement.
Section 9: No Refunds
9.1 Non-Refundable Services
The Customer acknowledges and agrees that all services provided by the Company are non-refundable.
9.2 No Refunds Post-Initiation
The Customer understands and accepts that once a repair service or trade is initiated, no refunds will be issued under any circumstances, including but not limited to dissatisfaction with the repair, trade, or any subsequent issues that may arise with the device.
9.3 Waiver of Claims
The Customer agrees not to pursue any claims, legal actions, fines, or penalties against the Company for any damages, losses, or refunds.
Company’s Right to Refuse Service
The Company reserves the right, at its sole discretion, to refuse service or trade to any Customer who does not agree to these terms and conditions.
By proceeding with booking a repair service or engaging in a trade, the Customer signifies their acknowledgment and agreement to these terms and conditions in their entirety.
Return and Refund Policy
InsightAI x Altoona Cell Phone Repair, LLC Return and Refund Policy
General Policy
1. No Returns on Services
1.1 Finality of Services
All repair services provided by the Company are final. Once a repair service has been completed, the Customer shall not be entitled to a refund or return of the service provided.
2. No Returns on Parts
2.1 Non-Returnable Parts
The Company does not accept returns of parts or components used in repair services. All parts are sold "as-is," and the Customer acknowledges that parts cannot be returned or exchanged once installed.
Refunds
1. Refund Eligibility
1.1 Conditions for Refund
Refunds for repair services will only be considered if the Customer provides evidence that the service was not performed in accordance with the Company’s standards or as agreed upon. Such refund requests must be made within seven (7) days of the completion of the repair service.
2. Refund Process
2.1 Submission of Refund Request
To request a refund, the Customer must contact the Company within the specified timeframe and provide a detailed explanation of the issue, including supporting documentation or evidence that the service did not meet the agreed standards.
2.2 Assessment and Processing
The Company reserves the right to inspect the device and assess whether the repair service was performed as per the agreed terms. Refunds, if approved, will be processed within thirty (30) days of the Company’s receipt of the refund request.
3. Non-Refundable Charges
3.1 Diagnostic and Consultation Fees
Any charges related to diagnostics, consultation, or non-repair services are non-refundable. The Customer acknowledges and agrees that these charges are incurred regardless of the outcome of the repair.
Return of Devices
1. Devices Not Eligible for Return
1.1 Commencement of Repair Service
Devices submitted for repair are not eligible for return once the repair service has commenced. The Customer agrees that any device left with the Company for repair shall not be returned unless the repair service is completed or the Customer cancels the service before the repair begins.
2. Device Disposal
2.1 Unclaimed Devices
In the event that a device is not collected by the Customer within thirty (30) days of the completion of the repair or cancellation of the service, the Company reserves the right to dispose of the device in accordance with applicable laws and regulations.
Exclusions
1. Limitation of Liability
1.1 Cap on Liability
The Company’s liability for refunds or returns is limited to the cost of the repair service provided. The Company shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the repair service or related issues.
2. No Legal Recourse
2.1 Waiver of Legal Actions
By using the Company’s services, the Customer agrees that they will not pursue any legal action, claims, fines, or penalties against the Company in relation to this Return and Refund Policy.
Acceptance of Policy
1. Acknowledgment
1.1 Understanding of Terms
By booking a repair service or engaging in a trade, the Customer acknowledges that they have read, understood, and agree to be bound by this Return and Refund Policy.
2. Agreement
2.1 Consent to Policy
The Customer’s use of the Company’s services constitutes acceptance of this Return and Refund Policy in its entirety.
Company’s Right to Refuse Service
The Company reserves the right, at its sole discretion, to refuse service or trade to any Customer who does not agree to these terms and conditions.
By engaging with the Company’s services, the Customer affirms their acceptance of the above Terms and Conditions and Return and Refund Policy in full.
Copyright © 2024 Altoona Cell Phone Repair - All Rights Reserved.
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